Shipping / Pick Up
Shipping Policy
We are based in Auckland, New Zealand. Any shipping fees, decided by NZ Post, will fall on the customer unless negotiated otherwise. Through NZ Post, we are able to offer overnight shipping, though times may vary depending on the demand we are facing at the time of ordering. When finalising your order, shipping fees will be calculated automatically.
Pick Up Service
Pick-up is available from Alfriston College between the hours of 9:00 am till 3:30 pm on weekdays (not including public holidays). For safety reasons, this service is only available to teachers and students who attend Alfriston College. Upon selecting this option and placing your order, please carefully read and follow the provided delivery instructions to receive your order. Friends and family of directors may also select this option if they have organised otherwise with a director.
Return & Exchange Policy
Returns will not be accepted under normal circumstances. Only if the order was incorrect, did not arrive, or a product recall has been put in place will you be applicable for a return, choosing replacement or refund. Thank you for your understanding and cooperation.